Here's where the modem thinks its DNS servers are: The server is in Oshkosh, about 50 miles away. You may "Ctl-C" to stop after 20 entries. Please use IP address 209.62.163.34 and perform a trace route. Open a terminal window in MacBook or CMD window in Windows. For me, I have a MacBook so the command is 'traceroute'. Let's try something different trace route. However, if you use the IP address ( 209.62.163.34) you will be bypassing DNS. Please understand that when you use the URL ( you will be using DNS. Did you get the 5268ac as a result of the change? If so, what was the previous AT&T provided router/gateway? With Internet 24 your physical internet connection should not have changed. Says that the remote server is taking too long to respond.) Typed inĪnd after about 2 minutes, Firefox gave up withĪ blank white window showing.
Laptop and the router and changed System Preferences to Ethernet.
I connected an Ethernet cable between the If you're connecting the laptop via Ethernet, is a direct WiFi directly to the router, DHCP 192.168.1.254. Laptop is or do you have another device with WiFi that you are Website can be accessed, has an NVG589 modem.]Īre you using the AT&T provided router/gateway WiFi to the What type/model AT&T provided router/gateway do you have?ĥ268AC FXN [As a side note, the other location, where the problem Please answer the following questions with respect to the You have confirmed that the issue is location dependent. Is there anybody at ATT who is technically competent enough to solve this, and speaks understandable American English? Gotta be somebody. I have a lot of trouble understanding their accent (3 hours of struggling so far ), and they appear clueless in understanding that it is a server problem, not something wrong with my Mac.Īt ApexRon's suggestion, I changed the System Preferences/Network/Advanced/DNS server setting to Google's (8.8.8.8), but either I forgot something else to change, or the change wasn't effective, or it was ignored by ATT. It's not a website problem, and it's not my Macbook Pro's problem.Įvery test the people in India perform shows no problem on their - ATT's - side.
The same laptop is able to access this URL at my son's ATT DSL network a mile away. Blank window in Firefox, "Server not responding" in Safari. Since upgrading to a faster download speed at home, I am no longer able to access (This is the official website of the City of Green Bay, WI, and something I regularly need to access). Macbook Pro, OS 10.7.5, Firefox 48.02, ATT DSL.
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